At A & R Property Maintenance, we take pride in the quality of our workmanship and are committed to delivering professional kitchen and bathroom installations to a high standard.

For qualifying residential kitchen and bathroom projects accepted on or after 1st August 2026, we provide a 12-Month Workmanship Warranty at no additional cost.

Our 12-Month Workmanship Warranty applies only where A & R Property Maintenance supplies and installs the complete kitchen or bathroom as part of the agreed project.

To be clear, the warranty applies only to installations where the complete installation is supplied and carried out by A & R Property Maintenance.

If the customer supplies any products, materials, fixtures, fittings, appliances, units, worktops, sanitaryware, taps, shower equipment, flooring, tiles, accessories or other components for us to install, the project does not qualify for our A & R 12-Month Workmanship Warranty.

We are happy to discuss the installation of customer-supplied items where agreed in advance, but such items and the installation of them will not be covered by our 12-Month Workmanship Warranty. This approach allows us to maintain control over the specification, compatibility, quality and installation of the products used within the project and to stand behind the complete installation we have supplied.

Our warranty covers defects that arise directly and solely from defective workmanship carried out by A & R Property Maintenance during the 12-month warranty period. Where a genuine workmanship defect is identified, we will inspect the issue and, where it falls within the scope of this warranty, undertake reasonable remedial work to rectify the defective workmanship.

The warranty covers:

• Workmanship carried out by A & R Property Maintenance.
• Defects directly attributable to our installation workmanship.
• Reasonable remedial work required to correct a verified workmanship defect.

Kitchens and bathrooms are highly used areas and are naturally exposed to water, moisture, steam, condensation and everyday wear.

Our workmanship warranty does not cover damage, deterioration, failure or defects caused by water, moisture, steam, condensation or general use where the issue is not directly and solely attributable to defective workmanship by A & R Property Maintenance.

For the avoidance of doubt, this includes:

• Water ingress or water penetration.
• Standing water or pooling water.
• Splashing or repeated exposure to water.
• Steam and condensation.
• Excessive humidity or inadequate ventilation.
• Water escaping from showers, baths, sinks, basins or worktops where not caused by our defective workmanship.
• Leaks from taps, wastes, traps, pipes, hoses, appliances or other components where not caused by our defective workmanship.
• Failure to wipe down or dry wet areas.
• Failure to adequately ventilate the room.
• Swelling, warping, lifting, staining, mould or deterioration caused by water, moisture, steam or condensation.
• Deterioration of cabinetry, panels, flooring, worktops, sealants, silicone, grout, adhesives or other materials caused by prolonged exposure to water or moisture.
• Damage caused by spills, leaks, overflow or standing water where not directly caused by our defective workmanship.

Customers are responsible for the appropriate use, care, cleaning, drying and ventilation of their kitchen or bathroom and for promptly addressing any leaks, spills, condensation or sources of excessive moisture.

Kitchen and bathroom installations are subject to frequent daily use. Materials and finishes will naturally experience wear and deterioration over time.

Our workmanship warranty does not cover normal wear and tear, ageing, cosmetic deterioration or damage resulting from everyday use.

This includes, but is not limited to:

• Scratches, scuffs and marks caused by normal use.
• General deterioration of finishes.
• Wear to doors, handles, hinges, drawers and other moving components.
• Natural deterioration of silicone, sealants and grout.
• Cosmetic changes resulting from regular cleaning and use.
• Damage caused by unsuitable cleaning products or cleaning methods.
• Deterioration caused by prolonged exposure to moisture, heat, steam or everyday use.
• Damage caused by misuse, neglect or failure to follow care and maintenance instructions.

A & R Property Maintenance previously offered a longer workmanship warranty on qualifying kitchen and bathroom installations.

Following experience with completed installations, we have reviewed this arrangement and have decided to provide a 12-Month Workmanship Warranty for new projects accepted from 1st August 2026 onwards.

Kitchens and bathrooms are among the most heavily used areas of a home and are routinely exposed to water, steam, moisture, cleaning products, heat and everyday wear. Our experience has shown that, over an extended period, normal wear and tear and deterioration associated with everyday use can be incorrectly attributed to workmanship. A workmanship warranty is intended to protect against genuine defects in our workmanship, not to provide ongoing cover for the natural ageing, use or maintenance of a kitchen or bathroom.

Our revised 12-month warranty provides a clear and reasonable period in which genuine workmanship defects can be identified, while recognising the distinction between defective workmanship and the normal effects of everyday use.

This change allows us to offer a meaningful workmanship warranty while keeping the terms clear, fair and sustainable for both A & R Property Maintenance and our customers.

Our warranty applies only to the complete kitchen or bathroom installation supplied and installed by A & R Property Maintenance. Any manufacturer warranties or product guarantees applicable to products supplied by A & R Property Maintenance remain separate from our workmanship warranty.

Where a product or component develops a fault that is attributable to the manufacturer rather than our installation workmanship, we will not treat this as a workmanship defect.

In addition to the exclusions above, our warranty does not cover:

• Customer-supplied or third-party supplied products, materials, fixtures, fittings or components.
• Manufacturer defects or product failures.
• Normal wear and tear or ageing.
• Misuse, neglect or accidental damage.
• Failure to follow care, cleaning or maintenance instructions.
• Structural movement, settlement or movement of the building.
• Damp or moisture arising from the building or underlying structure.
• Damage caused by inadequate ventilation or excessive humidity.
• Alterations, repairs or modifications carried out by anyone other than A & R Property Maintenance.
• Damage caused by subsequent work undertaken by third parties.
• Consequential or indirect losses.
• Any defect or damage that is not directly and solely attributable to our workmanship.

Our 12-Month Workmanship Warranty is provided by A & R Property Maintenance and is separate from any insurance-backed guarantee or other third-party protection. 

Customers who wish to obtain additional protection beyond our workmanship warranty may have the option to purchase an Insurance-Backed Guarantee (IBG) through the Consumer Protection Association (CPA), where available and where the relevant customer and installation meet the applicable eligibility requirements.

The CPA explains that an Insurance-Backed Guarantee is designed to provide protection for the original guarantee provided by the installer in the event that the installation company ceases to trade, subject to the terms, conditions and exclusions of the applicable insurance policy. Depending on the nature of the work, the CPA states that an Insurance-Backed Guarantee may be available for up to 10 years and is underwritten by an authorised insurer.

The CPA Insurance-Backed Guarantee is separate from A & R Property Maintenance's own 12-Month Workmanship Warranty.

It is important to understand that a CPA Insurance-Backed Guarantee is not automatically provided simply because A & R Property Maintenance is a CPA member.

If you wish to obtain this additional protection, you must complete the CPA application process yourself.

The CPA currently states that the customer must apply:

• within 28 days of the contract being completed to the customer's entire satisfaction; and 
• after the CPA member has been paid. 

Once the application has been processed, CPA will issue an Insurance Certificate where the application is accepted. You are not insured under the Insurance-Backed Guarantee unless you have completed the application process and received your Insurance Certificate.

It is therefore the customer's responsibility to complete the application within the applicable timeframe and retain the Insurance Certificate and associated policy documentation.

The CPA Insurance-Backed Guarantee is designed to provide protection in circumstances where the installer ceases to trade, subject to the specific terms of the applicable insurance policy. The IBG protects the original installer guarantee, rather than creating a new or extended A & R workmanship warranty.

The CPA IBG does not extend our 12-month workmanship warranty, change its terms or create additional workmanship obligations for A & R Property Maintenance.

The duration, scope, exclusions and conditions of any CPA Insurance-Backed Guarantee are determined by the applicable CPA and insurer documentation.

Customers should therefore read the Insurance Certificate and accompanying policy documentation carefully so they understand exactly what protection has been purchased.

The decision whether to purchase an Insurance-Backed Guarantee is entirely the customer's. A & R Property Maintenance does not provide financial advice or make a personal recommendation as to whether an IBG is suitable for an individual customer. The CPA itself states that it does not provide a personal recommendation as to whether an Insurance-Backed Guarantee is suitable for a customer's needs.

Where an IBG is available, we will provide the relevant information to enable the customer to make their own decision and complete the CPA application process.

Any CPA Insurance-Backed Guarantee is a separate insurance product and separate contractual arrangement between the customer, CPA and/or the relevant insurer.

It does not form part of A & R Property Maintenance's workmanship warranty.

For the most current information regarding CPA Insurance-Backed Guarantees, eligibility, application requirements and policy terms, customers should refer directly to the CPA. Consumer Protection Association — Insurance-Backed Guarantee Information

We believe a workmanship warranty should be clear, transparent and straightforward. Our 12-Month Workmanship Warranty is designed to give customers confidence that where a genuine defect is directly attributable to our workmanship, we will stand behind the work we have carried out.

Quality workmanship. Clear terms. Confidence in the work we do.

This workmanship warranty does not remove or limit any statutory rights that cannot lawfully be excluded or restricted.